Support on-demand

Fast, step-by-step solutions for
urgent Homewyse Lists issues.

New to Lists? Review the Getting Started Tutorial and the Lists User Guide.

Sign in and access issues

  • Help. I can't sign in to my account.

    To fix sign in problems:

    1. Reset your device.
    2. Sign in to your account at the Lists Sign In page using the show password option.
    3. If the previous step is unsuccessful and you aren't 100% certain that you know your account password, you should reset your password.
    4. Repeat step 2

    NOTE: If you are unable to sign in after completing all 4 steps above send Homewyse Support a brief explanation of where in the process you were unsuccessful.

  • How do I renew/review Lists Pro level access?

    To review and renew your Homewyse Lists Pro level access:

    1. Sign in to your account.
    2. To review your Pro level renewal settings and renew Pro level access, go here.
    3. [Option] if your account has expired or is within 30 days of expiration you can choose Upgrade from the Account section of the main menu to complete the renewal process.
  • How do I change my password?

    To change and re-activate your password, you must carefully complete ALL steps below:

    1. Go to the Homewyse Lists Sign In page
    2. Choose Forgot Password.
    3. Enter the email address used to create your account and choose Reset Password.
    4. Enter and confirm your new password when prompted. A dialog will confirm that your request was submitted.
    5. ESSENTIAL ACTIVATION STEP: Sign into your email application DIRECTLY using the email account from the previous step. Open the message titled "ACTION NEEDED - Homewyse Password Reset" and complete ALL instructions in that message.

    IMPORTANT: Allow 5 minutes after request submital for message delivery. The "ACTION NEEDED" message may have been routed your Spam (Junk) folder - be sure to check this folder if the message can't be found in your normal Inbox. If you aren't able to complete all 5 steps above send Homewyse Support a brief explanation of where in the above process you were unsuccessful.

  • How can I ensure best application performance?

    To ensure best Lists performance and to fix screen display issues or slow response, reset your device:

    1. If your are signed in to Homewyse Lists, choose Account, then select Sign Out
    2. Close your browser.
    3. Restart your device.
    4. Open your browser and verify that: (i) you are NOT using a private (incognito) browser window and (ii) Javascript is ON and NOT being blocked by an Ad Blocker.
    5. Clear your browser’s cache (temporary files).
    6. Go to the Homewyse Lists Sign In page and sign in to your account.
  • How do I fix onscreen display problems?

    Certain browsers experience display (and memory) errors when used over an extended period of time with many different web sites. To remedy these screen display issues and ensure optimal Homewyse Lists performance, clear your browser as described in the Reset Device Instructions.

  • How can I switch between new and old versions of List?

    The Preview version of Homewyse Lists (newest version in pre-release form) will be available alongside the Standard (older) version for a limited period of time. During this time, you can access either version when you sign in. Once you've signed in, you can switch between versions by:

    1. Save any changes you want to keep.
    2. To use the Preview version, when signed into the standard version, choose Account, then select Switch to Preview version.
    3. To use the standard version, when signed into the Preview version, choose Account, then select Standard version.
    4. When using Preview version, it is recommended that you choose Account, then select Update List data to load the latest data.

Estimating options & techniques

  • How do I create a flat fee Item?

    To create a flat fee Item:

    1. Open a List and choose New Item from the Add panel.
    2. Provide and Item Name, Category, and a brief description. Set the Cost Basis dropdown to "EA - Unit".
    3. Make sure that the "Recalculate Automatically..." switch is off. Enter a Quaee Items ntity of flat fthat you want (typically, this will be 1).
    4. Select the Material Cost field and enter either: (i) the Material Cost or (ii) the Unit Cost, then choose Save.

  • How do I add sales tax (or any material markup) ?

    To add sales tax %, or any markup that is a % of material costs:

    1. Open the List that you want to include sales tax.
    2. In the Subtotals area, increase the Materials adjustment setting as described here - by the sales tax percentage.
    3. NOTE: If you have 2 or more % based markups for Materials, add the individual markup percentages together, prior to step 2 above.
  • How do I copy a List?

    To create a new Lists that is a copy of another List in your account:

    1. Select List Manager from the main menu.
    2. Choose the My Lists tab.
    3. When using Homewyse Lists with a computer browser (screen width > 1000 pixels), hover the cursor over the Name of List you want to copy; when the options appear to the right of the List Name, select Make a Copy.
    4. On a Smartphone or narrow browser window, choose Copy List from the List options (three dots) dropdown.
    5. In the dialog, specify a Name and List Labor Rate for the copy.
    6. Choose Save.

    BEST PRACTICE recommendation: Create one List (and think of it as your own service "Master List") that includes your standard service options. Do not edit this List except to update your service options. Then, whenever you need to bid a specific job, create a copy of the List as described above.

  • How do I fix/change numbers in the List estimate?

    To change any number displayed for Item detail in your Homewyse List estimate:

    1. Review and fully understand Item costs and Item editing as explained in the Getting Started Video and/or the Cost calculation reference.
    2. Check (and correct to your satisfaction) the List Labor Rate as described here.
    3. For each Item that contains numbers you want to correct, perform the following steps only as needed, in the order shown:

      1. If the Item Quantity is incorrect, you MUST change it before adjusting any other numbers for that Item. Change the Item Quantity as described here.
      2. If Item Hours are incorrect after step 1 above, change the Hours as described here
      3. If the Item's Labor Cost is incorrect after step 2 above, change either: (i) the Hourly Labor Rate or (ii) Labor Cost value, as described here
      4. If the Material Cost is incorrect after step 1 above, change either: (i) the Item's Unit Cost or (ii) the Material Cost value, as described here
    4. Choose Save.
  • How do I see all Lists templates?

    To view all current templates available in Homewyse Lists:

    1. Select List Manager from the main menu.
    2. Choose the Templates tab.
    3. Select "Make a Copy" when browsing any template to create a copy to your Lists set.
  • How do I adjust costs for my Zip Code?
    1. Unlike the fixed calculators we provide at, the Homewyse Lists app does NOT use zip codes.
    2. This is because hourly labor expenses typically account for 95+% of the regional differences in the total job price, and Lists gives YOU direct control YOUR labor rate.
    3. To set your labor rate for an existing List see Changing List cost factors.


  • How do I email or text a List to a customer?

    To send selected users a high quality, formatted document from your List estimate:

    1. Open the List and check the Items to be sent.
    2. Choose the Actions button; then select the level of data detail you want.
    3. Choose the Print this page button.
    4. In the Print dialog, select PDF as the Destination option and then choose Print.
    5. Enter a file name and location for the PDF file; then choose Save.
    6. Then, in your text or email application: create a message to accompany your PDF file. Before sending the message, attach the PDF file created in the preceding steps.

    Related: See the Homewyse Lists User Guide to learn how to customize output documents with your company logo and business information.

  • How do I share one of my Lists with other Lists user(s) or Lists accounts?

    To share List(s) with another Homewyse Lists account:

    1. Sign in to the Lists Account that contains the List that you want to share.
    2. Open the List that you want to share.
    3. Select Share (located in the upper right of the List information area). This will copy the URL (link) of the current List to your clipboard.
    4. To send the List URL: In your text or email application create a message. Paste the URL from the previous step into the message (repeat the prior two steps if you want to share multiple Lists). Send the message.
    5. To load and use the List copy: Sign out of the Lists from step 1. Sign in to the Lists account where you want to copy the shared List. Copy and paste URL (one at a time!) from the preceding step into your browsers address bar (clicking twice on the URL in the text or email message may work as well). Once the List loads, select "Save Copy".

    NOTE: When you share a List URL with another user: (i) anyone - in addition to the person(s) you send it to - with access to this URL can use the List (ii) those with the URL can create an editable copy of the List in their own Homewyse Lists account (changes they make to their copy will not affect your original List).

  • How do I get Lists data/results into other applications?

    To export Lists data into a formatted file that can be used directly by Quickbooks, Excel, Google Sheets and similar data based applications:

    1. Follow the User Guide instruction for Creating a CSV export file.
    2. In your destination application, import the CSV file created in the previous step, following the manufacsturer's documentation for that application.

Contact us with additional questions.